Can I delete my account and data?

You can request account closure anytime via Settings or by contacting support@bolabom.xyz. We delete active account data within 30 days, though we retain transaction records for seven years as required by local law.

Reference

How We Protect Your Privacy on bolabom

Q: Can I request a copy of my data?

Yes. Email support@bolabom.xyz with your request, and we'll send a download of your account data, gameplay history and payment records within 14 days, where local law permits.

When you open an account with us, your information stays secure and private. We collect only what we need to verify your identity, process your withdrawals through DANA…

Account security at loginPayment data encryptionYour withdrawal rights

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Privacy Policy Scope and Jurisdiction

bolabom Service availability depends on jurisdiction. Users are responsible for checking local law before access.

bolabom operates this site for players in Indonesia where local law permits. Your privacy rights depend on local law and the terms you accept when you register. We collect personal data — your name, phone number, email, identity documents and payment details — solely to verify

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your account, process deposits and withdrawals, prevent fraud, and comply with Indonesian financial reporting. Data collected through DANA, OVO, GoPay and QRIS payments is handled according to each payment provider's terms as well as our own standards. You can request access to your data, ask us
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to correct it, or request deletion where local law permits. Contact our support team at [email protected] or via the in-app help channel Monday to Sunday, 08:00–22:00 WIB, to exercise these rights.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Contact Us About Privacy

If you have questions about your privacy, how we use your data, or want to request changes to your account information, reach out directly. Our support team is ready to help you understand your rights and walk through any privacy concerns. We respond to all inquiries within 24 hours.

Team online

Email Support

Write to [email protected] with your account email and the details of your request. We check messages daily and reply within 24 hours.

In-App Help

Open bolabom, go to your account menu, tap Help, and start a chat. Support is available Monday–Sunday, 08:00–22:00 WIB.

Account Settings

DATA HANDLING STANDARDS

How We Keep Your Privacy Safe

Your account and payment data are protected by encryption and restricted access. We store your information only as long as needed to serve your account, process withdrawals to DANA, OVO, GoPay and…

Encryption & Storage

All personal data and payment information are encrypted at rest and in transit. Servers are physically secured in data centres with restricted access.

Data Retention

We keep your account data while your account is active. After closure, we retain records for seven years to meet Indonesian financial regulations.

Cookie Policy

We use session cookies for login and functional cookies for your game preferences. Analytics cookies are optional; adjust them in your privacy settings.

Third-Party Access

Payment processors (DANA, OVO, GoPay, QRIS) and Indonesian authorities receive data only where necessary. No data is sold to marketers.

Account Security

Your password is hashed and never stored in plain text. Two-factor authentication is available in account settings for extra protection.

Your Rights

You can request access to your data, ask us to correct or delete it, or download your information. Contact [email protected] to start.

Privacy Policy Questions Answered

Below are the privacy questions we hear most often from our players in Bandung, Medan and across Indonesia. If you don't see your question here, reach out to our support team.

We collect your name, email, phone number, date of birth, identity document number, and payment details (for DANA, OVO, GoPay or QRIS withdrawals). This is required to verify your identity, prevent fraud, and process your deposits and withdrawals securely.

While your account is active, we keep all data to run your account and process payments. After you close your account, we retain records for seven years to comply with Indonesian financial reporting requirements.

You can request account closure anytime via Settings or by contacting [email protected]. We delete active account data within 30 days, though we retain transaction records for seven years as required by local law.

Only bolabom staff involved in processing withdrawals and our payment partners (DANA, OVO, GoPay, QRIS) see your payment details. We never share this with third parties outside payment processing or legal compliance.

Yes. Session cookies keep you logged in, functional cookies remember your game settings, and optional analytics cookies help us improve the site. Turn off non-essential cookies anytime in your browser or account privacy settings.

We monitor for security breaches 24/7 with encryption and restricted access. If a breach occurs, we notify affected players immediately via email and in-app alert, and we work with authorities where local law requires.

Yes. Email [email protected] with your request, and we'll send a download of your account data, gameplay history and payment records within 14 days, where local law permits.

How We Protect Your Privacy on bolabom

How to Contact Us About Privacy

Email Support

In-App Help

Account Settings

How We Keep Your Privacy Safe

Encryption & Storage

Data Retention

Cookie Policy

Third-Party Access

Account Security

Your Rights

Privacy Policy Questions Answered

01 What personal information does bolabom collect?

02 How long does bolabom keep my data?

03 Can I delete my account and data?

04 Who can see my payment information?

05 Does bolabom use cookies?

06 What happens if bolabom gets hacked?

07 Can I request a copy of my data?

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